Thank you for choosing our site. We are committed to providing excellent customer service and high quality products. To ensure your satisfaction, we offer a flexible and clear exchange and return policy. Please read the following policy carefully to ensure you understand the terms and procedures:
Refund Terms: Duration You can request a return of the product within 3 days from the date of receipt.
Product Status The product must be in its original condition, unused, and in the original packaging.
Receipt or invoice The purchase receipt or invoice must be presented with the return request.
Non-returnable products:
Custom or made to order products.
Products used or damaged after receipt.
Products that exceed 3 days.
Refund Procedures: Contact us: The customer must contact the customer service team via email or phone to request a return and explain the reason.
Instructions:
We will provide clear instructions on how to return the product, including the return address and any other details.
Shipping charges: The customer bears the cost of shipping the returned products, unless the return is due to an error on our part or due to a defect in the product.
confirmation: Once we receive the returned product and verify its condition, we will send a confirmation to the customer via email.
Exchange Policy: Duration:
Return or exchange is made within 3 days from the date of purchase of the product / from the date of receipt of the product
The amount will be refunded to the same service provider used by the customer within 7 to 21 working days.
Product Condition: The product must be in its original condition, unused, and in the original packaging.
Contact us: To request a replacement, please contact our Customer Service team to explain the reason and specify the replacement product.
Shipping charges: The customer bears the shipping cost of the replaced products, unless the replacement is due to an error on our part or due to a defect in the product.
Refunds: Processing time: After we receive the returned item and check its condition, your refund will be processed within 7-10 business days.
Refund method: The amount will be returned to the same payment method used for the purchase.
Delay: There may be a delay in processing your refund depending on the bank or credit card issuer. We appreciate your cooperation and hope your experience with us will be comfortable and excellent. If you have any questions about our exchange and return policy, exchange and return, please feel free to contact us.
